Returns & Refunds policy.
Once you have placed your order, It will be processed and sent out within 24 hours.
Printing orders can not be canceled.
You can inform us of your decision to return an item purchased from the online store within 7 days. Email at Returns@guysplayinhard.com we will process the request and advise you how to ship to us. All items must have the original packing and be clean with no foreign substance on it, If we receive it in poor condition, you will not receive credit and your item will be discarded as a biohazard.Because of the nature of the products this is the only option. Please avoid and issues by thoroughly cleaning any item being sent back
We will reimburse you no later than 10 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Returns, GPH ,
2705 E Campbell Ave Suite 7 Phoenix, AZ 85016
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift card will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Returns@guysplayinhard.com